Help centre

How can we help?

Find guidance for common PayPause issues, or share feedback and suggestions while the product is in active testing.

Common issues

A payment app does not open

Check that a compatible payment app is installed and enabled. Payment-app availability can vary by device.

An expense was not recorded

Note what screen you reached, whether you were offline, and the approximate time of the issue.

Synchronisation is delayed

Confirm you are signed in and online. Synchronisation applies only where the feature is available.

Account or data deletion

Use the dedicated deletion guide for the current process and alternative contact method.

Contact support or share feedback

paypause.team@gmail.com

Send us a problem report, suggestion, or usability note. For account-specific support, include your registered email address and a short description of the issue.

Email the PayPause team

What to include

To help diagnose the issue, include:

A short description of what happened and what you expected
Your device model and operating-system version
The PayPause app version, if visible
Whether you were signed in, using guest mode, or offline
Screenshots with personal and payment information removed
The approximate date and time of the issue

Do not send UPI PINs, passwords, full payment credentials, or other sensitive authentication information.

More help

For account removal, visit the Account Deletion page. You can also review the Privacy Policy and Terms of Service.