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Delete Account & Data

This page explains how PayPause users can permanently delete their account and associated data.

Last updated: 30 June 2026

Important: Account deletion is permanent. Once deleted, your synchronised PayPause data may not be recoverable.

1. Delete your account from the app

If you can access PayPause, use the in-app deletion option:

  1. 1

    Open PayPause.

  2. 2

    Go to the Account tab.

  3. 3

    Tap Delete Account.

  4. 4

    Confirm the deletion request.

  5. 5

    If asked, sign in again to verify your identity.

After confirmation, PayPause deletes the data associated with your account from its backend and deletes your authentication account where applicable.

2. Request deletion without the app

If you no longer have the app installed or cannot access your account, request deletion by email.

Email: paypause.team@gmail.com

Use the subject “PayPause Account Deletion Request”. Include the email address used to sign in and a short statement saying you want your PayPause account and data deleted.

Email deletion request

3. What data is deleted?

When deletion is completed, PayPause deletes or anonymises account data associated with your account, which may include:

  • Authentication account data controlled by PayPause.
  • Expense records synchronised to the PayPause backend.
  • Category budgets synchronised to the PayPause backend.
  • Default UPI app preference stored for your account.
  • Account settings and profile records in the PayPause backend.

4. What may not be deleted?

Some information may be retained for a limited time when required for legal, security, fraud-prevention, audit, dispute-resolution, or compliance reasons. Retained data is not used for normal app personalisation after account deletion.

5. Guest mode data

If you used PayPause as a guest, your data is intended to remain on your device. Remove guest data by deleting the app or clearing PayPause app storage through your device settings.

6. Processing time

In-app deletion is usually processed immediately. Email-based deletion requests may take a reasonable period to verify and complete.

7. Questions

For questions about account deletion or data privacy, email paypause.team@gmail.com.